Frequently Asked Questions
Find answers to common questions about gaylord boxes and our services
General
What is a Gaylord box?
A Gaylord box is a large, corrugated cardboard container typically used for bulk storage and shipping. They are usually pallet-sized (48" x 40") and can hold significant weight. The name comes from the Gaylord Container Corporation, which originally manufactured them.
What are the common sizes of Gaylord boxes?
The most common size is 48" x 40" x 36" (standard) or 48" x 40" x 48" (tall). These dimensions match standard pallet sizes. We also carry half-height (24"), extra-tall (60"), and other specialty sizes.
How much weight can a Gaylord box hold?
Depending on the wall construction and condition, Gaylord boxes can typically hold between 1,000 to 2,500 pounds. Double and triple-wall boxes can handle heavier loads than single-wall construction.
Buying
What do the different grades mean?
Grade A boxes are in like-new condition with minimal wear. Grade B boxes show light wear but are fully functional. Grade C boxes have visible wear but remain structurally sound. All grades are inspected for safety and usability.
Do you offer bulk discounts?
Yes! We offer volume pricing on orders of 25 boxes or more. Contact us for a custom quote based on your specific quantity and grade requirements.
Is delivery included in the price?
Delivery is included for orders within the Greater Houston area. For locations outside this zone, we can arrange transportation at competitive rates.
Selling
What condition do boxes need to be in to sell?
We buy boxes in all conditions! Even damaged boxes have value for recycling. Our team will assess your boxes and provide a fair offer based on their condition.
How does the selling process work?
Contact us with details about your boxes (quantity, condition, location). We'll provide a quote, arrange pickup at your convenience, and payment is typically processed the same day.
Do you pick up boxes?
Yes, we offer free pickup throughout the Greater Houston area for qualifying quantities. Contact us to schedule a convenient pickup time.
Services
What repairs can you do on boxes?
We can repair corners, replace panels, add reinforcement, and address most structural issues. If a box is repairable, we can usually restore it to usable condition at a fraction of replacement cost.
How does your recycling service work?
We accept boxes in any condition for recycling. We handle all processing and disposal through certified recycling facilities, and can provide documentation for your sustainability records.
What is your service area?
We primarily serve the Greater Houston metropolitan area, including Sugar Land, The Woodlands, Katy, Pasadena, and surrounding communities. Contact us for service to other Texas locations.
Do you offer rush delivery?
Yes! We offer same-day delivery for urgent orders within the Houston metro area. Rush delivery is subject to availability and may incur additional fees. Contact us early in the day for best availability.
Pricing & Payment
How is pricing determined?
Pricing depends on the box grade, size, quantity, and current market conditions. Grade A boxes are priced higher due to their premium condition, while Grade C offers the most economical option. Volume discounts are available for larger orders.
What payment methods do you accept?
We accept cash, checks, and major credit cards. For established business accounts, we offer net-30 terms upon approval. When selling boxes to us, payment is typically issued same-day.
Can I get a quote before ordering?
Absolutely! We encourage you to request a quote before placing an order. Fill out our contact form with your requirements, and we'll respond within 24 hours with pricing and availability.
Are there any hidden fees?
No hidden fees. Our quotes include delivery within the Houston metro area for qualifying orders. We'll clearly communicate any additional costs upfront before you commit to an order.
Care & Handling
How should I store Gaylord boxes?
Store boxes flat or nested in a dry, covered area. Avoid direct sunlight, moisture, and extreme temperatures which can weaken cardboard. Properly stored boxes can last for years between uses.
Can Gaylord boxes be used outdoors?
Standard cardboard boxes are not weatherproof and should be protected from rain and moisture. For outdoor use, consider plastic-coated or lined boxes, or ensure adequate cover to protect the boxes.
How many times can a Gaylord box be reused?
Depending on the grade and handling, boxes can typically be reused 5-10+ times. Grade A boxes have the most reuse potential. Proper handling and storage significantly extend box life.
What should I do with damaged boxes?
Contact us! Many damaged boxes can be repaired. For boxes beyond repair, we offer recycling services and can pick them up for free in the Houston area.